Privacy Policy

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1. Who This Policy Applies To

This Policy applies to visitors to our website, business contacts, customer administrators, installers, technicians, fleet users, and individuals whose vehicles, devices, or mobile phones interact with the Services.

iAppliance primarily provides business-to-business Services. In many cases, our customer decides which vehicles and users are connected to the Services, which features are enabled, and how the information is used within its organization. If you use a vehicle, device, or account managed by one of our customers, that customer may be responsible for providing additional privacy notices and responding to certain requests about your information.

2. Information We Collect

Depending on the Services used and the customer configuration, we may collect the following categories of information.

Account and Contact Information

This may include name, email address, company, role, login or account information, support communications, and similar business contact information.

Device and Service Information

This may include information about iAppliance devices, mobile applications, device software, connectivity, configuration, performance, diagnostics, security, and service activity.

Vehicle and Fleet Information

This may include information about vehicles, fleets, assets, device assignments, vehicle identifiers, regulatory or compliance identifiers, vehicle characteristics, maintenance or diagnostic status, and related fleet records.

Vehicle Telemetry and Operational Data

This may include data generated by or received from connected vehicles, iAppliance devices, mobile applications, or related systems. Depending on the Services used, this may include vehicle status, trip, movement, diagnostic, compliance, safety, emissions, event, alert, or performance information.

Location Information

The Services may collect approximate or precise location information when enabled or when included in data provided by a connected vehicle, device, mobile phone, or customer system. Location information may include GPS data, route, trip, stop, timestamp, or similar information.

Phone Assist and Mobile Relay Information

When a phone is used to assist a device connection or relay information to the Services, we may collect information needed to support that workflow, such as device connection status, upload status, session information, mobile app activity, and the vehicle or device data being relayed.

Website and Online Information

When you visit our website or interact with online Services, we may collect IP address, browser type, device information, pages viewed, referring pages, form interactions, cookie identifiers, and similar usage information.

Information From Third Parties

We may receive information from customers, authorized users, service providers, business partners, vehicle data sources, public databases, or other third-party sources where permitted.

3. How We Use Information

We use information to:

• Provide, operate, maintain, secure, and improve the Services.
• Provision and manage devices, accounts, vehicles, fleets, and customer configurations.
• Deliver fleet management, compliance, diagnostics, reporting, support, and related product features.
• Process vehicle telemetry, location information, and phone assist workflows when those features are used.
• Troubleshoot issues, monitor service performance, and maintain device and system reliability.
• Authenticate users, enforce access controls, and protect against fraud, misuse, or security incidents.
• Communicate with customers and users about the Services.
• Maintain business, security, compliance, and audit records.
• Comply with legal obligations and enforce our agreements.
• Develop analytics, insights, and improvements to the Services.

4. Sensitive Vehicle, Location, and Driving Data

Vehicle data, precise location, driving behavior, and vehicle identifiers can be sensitive. We use these categories of information to provide and support the Services, as directed by our customers, as described in this Policy, or as otherwise permitted by law.

iAppliance does not sell vehicle telemetry, precise location, or driving behavior data. We do not provide that data to insurance companies, consumer reporting agencies, data brokers, or advertising networks for their independent use unless we provide clear notice and obtain any legally required consent, or unless disclosure is required by law.

Customers are responsible for deciding how they use information available through the Services and for providing any notices or obtaining any consents required for their drivers, employees, contractors, passengers, or other affected individuals.

5. How We Disclose Information

We may disclose information:

• To the customer that owns, manages, or controls the relevant account, vehicle, fleet, device, or data.
• To authorized users designated by the customer.
• To service providers that help us host, operate, secure, support, analyze, or improve the Services.
• To vehicle information, integration, or technology providers where needed to provide requested features.
• To comply with law, legal process, or government requests.
• To protect iAppliance, our customers, users, the public, or the Services from fraud, security threats, misuse, or harm.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
• In aggregated, de-identified, or anonymized form where the information is not reasonably linked to an identifiable person.

6. Customer Control and Access

Our customers generally control the vehicle, fleet, device, and user data processed through their accounts. Customer administrators may be able to configure users, permissions, retention settings, integrations, exports, and other controls depending on the Services purchased.

If your information is associated with a customer account, we may direct privacy requests to that customer or assist the customer in responding.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encryption, logging, monitoring, customer data separation, secure credential handling, and vendor oversight.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, meet contractual or regulatory requirements, resolve disputes, enforce agreements, maintain security, and support device and service operations.

Retention periods may vary based on customer configuration, data type, product feature, legal requirements, and customer agreement. Customers may have options to export, delete, or configure retention for certain data.

9. Your Choices and Privacy Rights

Depending on where you live and your relationship with iAppliance or our customer, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about how personal information is collected, used, and disclosed. You may also have rights related to certain sales, sharing, targeted advertising, profiling, or use of sensitive personal information.

To submit a request to iAppliance, contact us using the details below. We may need to verify your identity and authority before responding. If your information is controlled by one of our customers, we may direct your request to that customer or work with that customer to respond.

We will not discriminate against you for exercising privacy rights.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand traffic, improve content, protect against misuse, and measure communications. You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

11. Children's Privacy

The Services are intended for business and fleet use and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

12. International Data Transfers

iAppliance is based in the United States, and information may be processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law or through the Services.

14. Contact Us

For privacy questions or requests, contact us